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Tap Close once again to confirm ( Figure N).

After the support task has been completed, tap the X to close the connection.

The toolbar adds handy macros for common tasks, such as keyboard shortcut commands, toggling between multi-monitor setups, and zooming in the on the screen.

Tapping the keyboard icon brings up additional controls.

After authenticating, you should able to interact with the computer as if you were logged in locally.

Enter the Passcode generated by TeamViewer in the text box, then tap OK ( Figure M).

When a connection has been made, you’ll be prompted to enter your partner’s password.

A notice of Connecting partner… will appear while establishing a connection ( Figure L).

Select Remote Control to confirm your selection ( Figure K).

Tap the device you wish to connect to, and you’ll be prompted with a pop-up menu.

Upon logging in, any computer accounts saved will appear, along with the current status of each device ( Figure J).

Conversely, if TeamViewer has already been configured for remote access and linked to a TeamViewer account, tap Computers in the toolbar and enter your credentials, then tap Sign In ( Figure I).

If you know the Partner ID and Passcode, enter it and tap Remote Control ( Figure H).

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For users of the free version, there’s a small pop-up message that appears once the a connection is closed ( Figure G).įollow these steps to connect remotely with TeamViewer for iOS: To end a session, simply click the close button to terminate the connection.

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TeamViewer provides a windowed environment or full-screen and offers full interaction with the host desktop, allowing for a complete desktop experience ( Figure F).

Also, Access control type may be modified if you only need to view a session instead of Full Access ( Figure E).

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For additional security, selecting the Advanced toggle allows you to change the Authentication type from TeamViewer to Windows (in the case of authenticating to an Active Directory Domain-joined computer).

Click the Log on button enter providing the Passcode ( Figure D).

Double-click on the computer you wish to manage, and you’ll receive a prompt to enter the password.

One successfully logged in, the sidebar will list all the previously linked computer accounts and their current online/offline status ( Figure C).

Conversely, if TeamViewer has already been configured for remote access and linked to a TeamViewer account, you may enter your credentials in the sidebar and click the Sign In button to authenticate ( Figure B).

Ensure the Remote Control radio button is selected, and press the Connect to partner button to begin ( Figure A).

If you know the Partner ID, enter it in the field.

Just make sure they provide the randomly generated ID and Passcode to establish a connection. Additionally, the QuickSupport app may be used by an on-site user.

If the TeamViewer app has not already been installed and configured on the remote machine, please do so prior to attempting to connect.

Authentication credentials and/or TeamViewer randomly generated ID and Passcodeįollow these steps to connect remotely to OS X:.

Broadband or cellular internet access for both server and client devices.

iPhone/iPad with TeamViewer app installed from Apple’s App Store.

Remote computer with TeamViewer application installed or quick support app running.

Let’s take a closer look at the requirements for using TeamViewer.

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TeamViewer is one such remote support app with cross-platform support for OS X, Windows, and Linux on the desktop side, plus iOS, Android, and Windows 8/RT for mobile platforms (sorry BlackBerry users, support is in development at the time of this writing). This helps IT professionals provide off-site support as if they were physically sitting in front of the node(s). Thankfully, there are remote access applications that allow IT to do more with less by leveraging internet bandwidth, whether they’re interacting with a single desktop or an entire LAN of desktops. If they go down, that may very well represent loss of revenue or even loss of life in the case of health care support personnel. Mission-critical means just that: it’s critical to the mission the servers are carrying out.

For some, support knows no bounds - time, distance, or elevation. Jesus Vigo walks through the steps of connecting remotely to OS X and iOS with TeamViewer.

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How to connect remotely to OS X and iOS with TeamViewer

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